RSU 24 HELP DESK GUIDELINES
CREATE A HELPTICKET FOR:
Account Maintenance
FirstClass
Infinite Campus
MLTI
A/V Equipment
Individual Printing Issue
Training Requests
Individual
Small Group
Entire Staff |
PLACE A CALL TO IT (667-4722 x 5529) FOR:
School-Wide Issues
No Internet
No FirstClass
No Printing
Computer Based Instruction
(for example)
All Read180 machines unable to access the server
Entire class having issue with Compass Learning |
CHECKING HELP TICKET STATUS
Log on to the Web Help Desk
Click on History
All communications regarding the ticket will reside here.
You will receive a courtesy email notification when:
the ticket is assigned
an action occurs
further information is needed
the ticket is resolved.
the ticket is closed. |
TICKET DEFINITIONS:
Open—Ticket has not yet been completed.
Pending—Ticket is waiting on further action, i.e. parts to arrive.
Resolved—Technician believes the request to be complete—waiting on confirmation from you the client. If no action occurs, the ticket closes in five business days.
Closed—Ticket has been completed.
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